Product-Related Questions

What materials are used in manufacturing plastic containers?

We use PET (Polyethylene Terephthalate) to manufacture our plastic containers, a high-quality material that is safe for food and industrial applications.

We also use PP materials for producing handles and caps, in addition to utilizing pigments and colorants.

Can I request a custom design for containers or caps?

Yes, we offer custom design services to meet our clients' needs. Please contact our sales team for more details.

Are the containers safe for food packaging?

Yes, all our containers are manufactured according to ISO 22000:2018 standards and are safe for food packaging.

What containers are available for vegetable oil companies?

We offer a variety of containers specifically designed for packaging vegetable oils, available in different sizes and shapes.

Do you offer packaging solutions for chemical products?

Yes, we provide custom containers for packaging chemical products, ensuring safety and quality requirements are met.

Do you offer recyclable containers?

Yes, we are committed to providing eco-friendly solutions, and all our containers are designed to be recyclable.

What are the dimensions of the containers and caps you offer?

We offer containers and caps in various dimensions to suit your needs. You can view product details on our online store.

Payment-Related Questions

What payment methods are available?

We accept cash, bank transfers, and e-wallet payments.

Is an invoice provided for the order?

Yes, you will receive an invoice for the ordered items upon delivery, or a copy will be sent to you via email once the order is received.

Can I change or cancel my order after it has been completed?

You can cancel or modify your order within 24 hours of placing it, as long as the production and delivery process has not started. Please contact our customer service team for assistance.

 
Are there discounts for large orders?

Yes, we offer special discounts for large and recurring orders, and we establish long-term relationships through customized contracts. Please contact our sales team for a personalized offer.

Can I pay upon delivery?

Currently, we offer cash on delivery for certain orders. You can verify this option when placing your order.

Delivery and Shipping Questions

How long does delivery take?

Orders are typically delivered within 24 hours in the capital once the required quantity is available in stock. Delivery time may vary depending on the destination.

What are the shipping costs?

Generally, our product prices include delivery to the customer's warehouse. In other cases, shipping costs are added to the customer's account based on the destination and order size.

What happens if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us immediately so we can arrange for a replacement.

Do you offer international delivery?

Yes, we offer international delivery to neighboring countries, with the customer responsible for all shipping, clearance, and customs costs.

How can I track my order?

For local shipments, the delivery time to the customer's warehouse is scheduled by agreement, and we adhere to these dates. For international shipments, you will be provided with a tracking number once the shipment is processed.

General Questions

How can I contact you?

You can contact us via email, phone, or through the contact form available on the website.

Do you offer customer service in languages other than Arabic?

Yes, we offer customer service in both Arabic and English to ensure we meet the needs of all our customers.

Do you provide services outside of Jordan?

Yes, we work with companies from all around the world. Please contact us for more information about international shipping.

Do you offer free samples?

Yes, we can provide free samples for potential customers to try our standard products. However, for customized product samples, please contact our sales team to arrange that.

What are your working hours?

We are open from Saturday to Thursday, from 8 AM to 4 PM. You can visit our website or contact us during these hours.

How can I learn more about your company?

You can visit the "About PETCO Jordan" page on our website to learn more about our company's history, services, and the values we uphold.